Terms and Conditions

TERMS AND CONDITIONS

Legal Entity: Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic

Physical Address: 66-150 Kamehameha Hwy, Haleiwa, HI 96712

Effective Date: October 7, 2026

1. ACCEPTANCE OF TERMS

By accessing or using the website, patient portals, online booking forms, or electronic communication tools of Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic ("Kaena Kai Clinic," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or digital services.

2. HEALTHCARE & MEDICAL DISCLAIMER

Informational Purpose Only: Website content, intake forms, FAQs, and educational resources are provided solely for general informational and administrative scheduling purposes.

No Physician-Patient Relationship: Browsing our website, submitting an online contact form, or scheduling an initial appointment does not establish a formal physician-patient relationship with Dr. Leland H. Dao or Kaena Kai Clinic until formal onboarding and a clinical evaluation are completed.

Emergency Care Notice: DO NOT USE ONLINE FORMS, EMAIL, OR TEXT MESSAGING FOR URGENT OR EMERGENCY MEDICAL NEEDS. If you are experiencing a medical emergency, call 911 or go to the nearest hospital emergency room immediately.

3. SMS & A2P 10DLC COMMUNICATIONS TERMS

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By providing your mobile phone number on our website, intake forms, or patient portals, you expressly consent to receive transactional and operational SMS text messages from Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic (e.g., appointment reminders, telehealth links, scheduling updates, account notifications, and clinic administrative notices).

Consent: Opting into SMS messages is voluntary and is not a condition of receiving medical treatment, care, or purchasing services.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.

Message Frequency: Message frequency varies based on your appointment schedule, inquiries, and care interaction.

Opt-Out Instructions: You may opt out of text messaging at any time. Text STOP, CANCEL, or UNSUBSCRIBE to any SMS from us. You will receive one final text confirming your opt-out request, after which no further messages will be sent unless you re-enroll.

Help & Support Instructions: Reply HELP to any text message for assistance, or contact our clinic directly at +1 808-637-8416 or via email at lelanddao@gmail.com.

Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.

Privacy & Mobile Consent Non-Sharing: We respect your privacy. Mobile information, phone numbers, and SMS opt-in consent will not be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. INTELLECTUAL PROPERTY & PERMITTED USE

All content, clinic branding, logos, graphics, text, and design on this website are the property of Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic and are protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction or redistribution is strictly prohibited.

5. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kaena Kai Clinic and its officers, physicians, and staff shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of or inability to access this website, portal tools, or electronic messaging channels.

6. PRIVACY POLICY REFERENCE

Your use of our services is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices. Please review our full Privacy Policy at [Insert Privacy Policy URL] to understand our practices regarding your Personal Health Information (PHI) and data handling.

7. CONTACT INFORMATION

Practice Name: Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic

Address: 66-150 Kamehameha Hwy, Haleiwa, HI 96712

Phone: +1 808-637-8416

Email: lelanddao@gmail.com