PRIVACY POLICY

Legal Entity: Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic

Physical Address: 66-150 Kamehameha Hwy, Haleiwa, HI 96712

Effective Date: October 6, 2026

Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic ("Kaena Kai Clinic," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This document outlines our Privacy Policy and summarizes our Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA). 

This policy applies to information collected through our website, patient portals, electronic forms, and mobile communication channels (including SMS text messaging). 

As a covered healthcare provider, our management of your Protected Health Information (PHI) is governed strictly by HIPAA.

• Uses and Disclosures for Treatment, Payment, and Health Care Operations: We may use and disclose your PHI to provide medical treatment, manage clinical services, process billing and insurance claims, and support internal practice operations.
• Patient Rights Under HIPAA: You have the right to request restrictions on certain uses and disclosures of your health data, inspect and receive copies of your medical records, request amendments to your health records, and receive an accounting of disclosures.
• Authorization Required: Uses and disclosures of PHI for reasons outside of treatment, payment, or healthcare operations will be made only with your written authorization, which you may revoke at any time.

We collect personal information and health data provided voluntarily during intake, registration, or routine care:

• Personal Identifiable Information (PII): Full name, address, email, mobile phone number, date of birth, and emergency contacts.
• Protected Health Information (PHI): Medical history, current symptoms, treatment records, insurance details, and clinical notes.
• Technical & Usage Data: IP addresses, browser details, and website usage statistics.

(Carrier & HIPAA Compliance Clause) 

By opting in to receive SMS messages from Kaena Kai Clinic, you acknowledge and agree to the following terms regarding mobile messaging:

• Unencrypted Channel Notice: Standard SMS text messaging is not an end-to-end encrypted communication channel. While we limit the exposure of sensitive medical data over text, SMS messages (such as appointment reminders, scheduling updates, or care links) may be visible on mobile screens or intercepted across cellular networks. Participation in SMS messaging is entirely voluntary. 
• Strict Non-Sharing Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties or marketing affiliates. 
• Opt-Out (Unsubscribe): You can stop receiving SMS messages at any time by texting STOP, CANCEL, or UNSUBSCRIBE to any message. 
• Help & Support: Text HELP for assistance, or contact our office directly at +1 808-637-8416 or lelanddao@gmail.com. 

We do not sell, rent, or lease patient data. Information is disclosed only under HIPAA-compliant guidelines: 

• Business Associates: With healthcare software platforms, EHR systems, and electronic messaging providers (e.g., GoHighLevel) under executed Business Associate Agreements (BAAs) that enforce strict confidentiality.
• Care Coordination: With labs, pharmacies, specialist physicians, or imaging facilities directly involved in your clinical treatment.
• Legal Obligations: When mandated by state or federal law, court orders, subpoenas, or emergency situations involving public health and safety.

We maintain administrative, technical, and physical safeguards—including SSL encryption, secure servers, and user access protocols—designed to protect your PII and PHI against unauthorized disclosure or access. 

If you have questions about our HIPAA privacy practices, wish to exercise your patient rights, or want to update your communication preferences, contact our Privacy Officer at:

Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic

Privacy Officer Contact: Dr. Leland H. Dao

Address: 66-150 Kamehameha Hwy, Haleiwa, HI 96712

Phone: +1 808-637-8416

Email: lelanddao@gmail.com