PRIVACY POLICy & TERMS OF SERVICE

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Effective Date: October 3, 2026 

Legal Entity Name: Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic 

Address: 66-150 Kamehameha Hwy, Haleiwa, Hawaii 96712, United States 

Phone: (808) 637-8416 

Email: kaenakaiclinicma@gmail.com

By providing your phone number and opting in to receive communications from Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic, you agree to the following terms:

1. Consent & Program Description: By submitting your phone number via our online contact forms, patient intake portals, or paper forms, you explicitly consent to receive transactional, operational, and healthcare-related text messages (e.g., appointment reminders, intake form links, prescription updates, clinical instructions, and billing notices) from Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic.
2. Opt-Out Rights: You may opt out of text message communications at any time. To stop receiving SMS messages, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us. You will receive a single confirmation message confirming your unsubscription.
3. Help & Support: For help or questions regarding SMS communications, reply HELP to any message, call our office directly at (808) 637-8416, or email kaenakaiclinicma@gmail.com.
4. Message Rates & Frequency: Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your appointment schedule and clinic interactions.
5. Strict Third-Party Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To provide comprehensive medical and healthcare services, process insurance billing, and manage practice operations, we collect personal and medical details including:

• Personal Identifiers: Full legal name, date of birth, mailing address, phone number, and email address.
• Protected Health Information (PHI): Medical history, treatment records, diagnostic test results, clinical notes, allergies, prescriptions, and insurance information.
• Administrative Data: Emergency contact details, appointment preferences, and digital consent records.

Your information is strictly used for legitimate healthcare and administrative purposes:

• Delivering medical evaluation, treatment, and ongoing clinical care.
• Scheduling, confirming, and coordinating patient appointments via phone, email, or automated text messages.
• Processing health insurance claims, billing, and payment processing.
• Complying with federal, state, and local regulatory mandates.

We enforce physical, administrative, and technical security controls—including encrypted transmission protocols (SSL/TLS), secure electronic health record (EHR) systems, and strict user access restrictions—to safeguard your personal and medical information against loss, theft, or unauthorized disclosure.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Under the Health Insurance Portability and Accountability Act (HIPAA), Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic is permitted to use and disclose your Protected Health Information (PHI) without separate written authorization for the following purposes:

• Treatment: Sharing medical details with consulting physicians, laboratories, pharmacies, specialists, or hospital staff involved in your care.
• Payment: Transmitting health details to your health insurance plan or billing clearinghouses to determine eligibility, process claims, and collect payment for services provided.
• Healthcare Operations: Conducting internal quality assurance, clinical audits, staff performance evaluations, and routine administrative management.
• Required by Law: Disclosing details when mandated by federal or state law, public health reporting mandates, court orders, or subpoenas.

As a patient, you hold specific legal rights regarding your health records under federal law:

• Right to Access & Copy: You have the right to inspect and obtain a physical or electronic copy of your medical and billing records.
• Right to Request Restrictions: You may request restrictions on how we use or share your PHI for treatment, payment, or operations. (Note: We are not legally required to agree to all restriction requests unless the disclosure is to a health plan for payment/operations purposes and pertains solely to an item or service paid 100% out-of-pocket).
• Right to Confidential Communications: You may request that we contact you using specific phone numbers, mailing addresses, or encrypted digital methods.
• Right to Amend Records: You may request in writing an amendment to your health records if you believe the information is inaccurate or incomplete.
• Right to an Accounting of Disclosures: You may request a record of certain disclosures of your PHI made outside of routine treatment, payment, and healthcare operations.
• Right to a Paper Copy: You are entitled to receive a physical paper copy of this privacy notice upon request at any time.

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or wish to report a privacy concern, please contact our Privacy Officer: 

Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic Attention: 

Privacy Officer / Practice Management 

Address: 66-150 Kamehameha Hwy, Haleiwa, Hawaii 96712, United States 

Phone: (808) 637-8416

 Email: kaenakaiclinicma@gmail.com

If you believe your privacy rights have been violated, you may also file a complaint with the Secretary of the U.S. Department of Health and Human Services (HHS) Office for Civil Rights. Leland H. Dao, D.O. Inc. DBA Kaena Kai Clinic will never retaliate or discriminate against any patient for filing a privacy complaint.